By streamlining your telephone banking channel, ConvergeIT: IVR offers:
- Self-service for greater convenience and cost savings
- 24/7 availability for enhanced service and satisfaction
- Authentication of callers before they are routed to the service representative
- Integration with account processing system, enabling agents to view customer/member records on-screen, as calls are answered
- Key usage insights through automated and ad hoc reporting
- Maximized operational efficiencies