Meeting Millennial Expectations for Loan Billing and Payments

Millennials are 88 million strong and more than 45 percent of them have applied for loan in the past two years. Building a relationship with millennials requires special considerations. How do you use the touchpoints you have to connect with millennials and to build your customer base? Billing and payments are the most common touchpoint you have, and key tools enabling you to provide great service, distinguish yourself, and make the millennials happy. Or, with a swipe of finger, they will look elsewhere for their next loan.