Community Service Credit Union Succeeds With Verifast
Community Service Credit Union uses Galaxy® from Fiserv for account processing and recently added VerifastTM Branch and SSO. It now delivers on what it terms the three C's: confidence, consistency and convenience.
Challenge
CSCU wanted to improve security for members and increase efficiency for employees to make the branch experience more pleasant, quick and economical.
Solution
Verifast authenticates with biometric technology. With Verifast, CSCU has experienced security, convenience and cross-channel consistency for both members and staff.
Proof Points
CSCU has improved security, gained efficiency, made convenience part of the in-branch banking experience and improved working conditions for staff.
Improvement Opportunities Abound
Patsy Lindamood, chief financial officer and information security officer at Community Service Credit Union (CSCU), has been in the industry for more than 30 years and recognizes a need-to-have solution when she sees it.
"When I see a great idea, I can identify it fairly quickly and know instinctually that this is something that could be a great benefit for my institution," she said.
Such was the case when she saw Verifast Branch. After watching demonstrations of both the employee and the member authentication solutions, she knew Verifast could "improve our security by leaps and bounds and could also improve efficiencies at the same time."
Client Profile
Community Service Credit Union of Huntsville, TX, has served the local area since 1954 when the director of the Texas Prison System proposed developing a credit union for employees. Originally located on prison property, limited to prison employees and called Texas Prison Employees Credit Union, it moved to the current location in 1986. In 1988, it adopted a community charter, expanded its membership and became Community Service Credit Union. It now has more than 11,000 members, and assets total about $99.47 million.
How Verifast Works
Palm placed over infrared sensing device
Device scans the unique palm vein pattern
Vein pattern matched to an encrypted digital signature
Authentication
Making the Employee Experience Easier
Once CSCU started using Verifast, the job of supporting employees became less stressful, interruptions for routine fixes became nearly nonexistent and the need for an additional consultant lessened.
CSCU's IT support staff began automating cash operations now that password reset requests have diminished. And staff members sign into the core with the wave of a palm. Next up: using Verifast for building access.
Verifast also integrates with IMM, enabling the credit union to utilize tablets for member authentication and IMM eSign of documents. One tablet can perform the tasks of four pieces of equipment.
Pros of Palm Vein Authentication
Security
Palm vein patterns are unique and stable, making forgery virtually impossible
Accuracy
Palm vein patterns are complex, with more than five million reference points
Acceptance
Palm vein scanning is hygienic, easy and intuitive
"The information is secure. There's no way for somebody to come back and recreate your identity without having your living hand there."
Patsy Lindamood, CFO and Information Security Officer, Community Service Credit Union
Giving Members Confidence and Convenience
Verifast is positioned to help the credit union exceed members' expectations for convenience, speed and security as part of the in-branch banking experience.
The frontline account service professionals who perform cash operations can focus on interacting with members so they get more out of their credit union relationship.
"The Verifast solution stands alone among biometric modalities and truly speaks for itself from the first palm scan," Lindamood said. "Because of this, I would encourage credit unions not only to follow through with their pursuits of Verifast, but also to fully commit when deciding to do so."
Authentication in the Palm of Your Hand
Verifast is the award-winning biometric authentication solution for consumers and employees.
Have a question for us?
For more information on Verifast and other Fiserv solutions, call us at 800-872-7882.
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