Integration and Legacy Transition Improves Service and Reduces Costs
A warranty insurance company partnered with Fiserv to help shift multiple versions of legacy products to a single service organization on the Salesforce CRM platform.
Over a long period of growth and expansion, a warranty insurance company had developed multiple systems for policy and claims management, running on disparate legacy technology. This led to inconsistency in information across systems, slow response time for core business functions and challenges with infrastructure burden, licensing and support cost and reporting of data. The company partnered with Fiserv to help shift the client's multiple legacy products of the client across global geographies to a single service organization on the Salesforce CRM platform.
The transition effort delivered a range of tangible results.
- Reduced infrastructure costs
- Streamlined dealer onboarding
- Enhanced client communications
- Improved data accuracy
Download this white paper to learn how Fiserv helped this Fortune 500 company transition to the Salesforce CRM platform.
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