Open Communication Enables a Virtual Core Conversion
Hoboken School Employees Federal Credit Union had plans to convert to Portico® when COVID-19 struck. Collaboration and communication allowed a shift to virtual implementation.
The kinds of things Portico can do for us and the way things are integrated will position us well going forward.
– Bill Slootmaker, CEO Hoboken School Employees Federal Credit Union
When COVID-19 sent Hoboken School Employees Federal Credit Union employees home just before the scheduled April 2020 conversion, credit union CEO Bill Slootmaker faced a major decision: postpone the conversion with no clear indication of when things would be back to normal, or forge ahead with a virtual conversion they had never attempted before.
Slootmaker decided to be bold and that decision paid off. Fiserv was able to support the credit union virtually every step of the way. The credit union's experience is a powerful example of collaboration enabling the agility that's needed in unpredictable times.
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