Solutions and Analyst Help Reduce Risk and Improve Member Experience
Western New York Federal Credit Union developed a successful risk mitigation strategy, reduced fraud losses and improved their members' service experiences by implementing Card Risk OfficeSM from Fiserv.
With data breaches becoming an omnipresent reality and card fraud increasing, Western New York Federal Credit Union needed a way to better protect its assets and members. WNYFCU looked to Fiserv for help, implementing Card Risk Office and including the consultative services of a dedicated risk analyst.
WNYFCU has been able to overcome several challenges with Card Risk Office:
- Decrease in fraud losses
- Improved cardholder satisfaction
- Decrease in call volume despite steady increase in transaction volume
- More efficient back-office processes, leading to better staff productivity
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