SunWest Federal Credit Union Case Study

Focusing on maintaining a strong presence in the region and meeting the on-the-go demands of their transitory membership, SunWest Federal Credit Union partnered with Fiserv to offer a mobile banking solution suited for their needs. Mobiliti paired with complimentary Mobile Adoption Services successfully catapulted the credit union into above average mobile adoption numbers just three months after launching the product.

Challenge

SunWest’s previous mobile and online banking solutions didn’t meet member needs and didn’t position the credit union to compete with national financial institutions in the region. With many members only residing locally part of the year, digital channels are vital.

Solution

SunWest implemented Mobiliti and the ASP version of Corillian Online to provide robust mobile and online banking, and Mobile Adoption Services to employ best practices to boost adoption.

Proof Points

• Within the first two months, 43 percent of SunWest’s online banking users had used Mobiliti
• Most mobile banking users employ the service at least weekly
• SunWest’s digital channel users have a greater propensity to use more services