Managing Credit Card Delinquency in Times of Consumer Angst
Financial institutions must constantly review credit card portfolios and cardholder relationships.
When uncertainty permeates the financial landscape, financial institutions need credit card delinquency strategies that will work regardless of the economy’s condition.
What to do?
- Maintain professionalism
- Deliver empathetic guidance
- Nurture your consumer relationships
These durable approaches will help you maintain front-of-mind and top-of-wallet card status, ensuring your portfolio performs and your consumers value their affiliation with you.