How Top Performers Get Maximum Impact From ECM

When ECM systems are utilized as intended, financial institutions can automate manual and paper-based processes, reduce service delivery times, and improve quality and compliance. These changes can result in improved productivity, customer/member satisfaction and lower operating costs.

Cornerstone Advisors surveyed financial institutions to uncover the trick to realizing the significant process and cost improvements. The research paper outlines what separates those that fully utilize their ECM systems to realize these advantages.

This report from Cornerstone Advisors outlines:

• Segmentation of financial institutions by ECM productivity
• ECM impact benchmarks
• Five characteristics of ECM high performers
• ECM value creation