Client Resources
With DNA® from Fiserv, you get more than a core platform – you gain a long-term partner committed to your success. Around the clock client care, robust self-help resources and a collaborative user community help support your goals.
Overview
Our client resources help you get the most out of your Fiserv investment on a daily basis and throughout the year. DNA clients also have the opportunity to join our Financial Institution Community – a collaborative network of several hundred financial institutions who actively share experiences and exchange answers through in-person events, monthly calls and an interactive online portal.
Features
- Dedicated support team: With DNA, you gain a dedicated Account Executive who works with your executive team to identify areas for improvement and strategize for long-term success. Our client care team is available 24x7 by phone at 800-226-5674, email and online chat to meet all your SLA, KPI and solution expectations
- Client Extranet: This online support hub offers client-only access to the latest product information, training and documentation. Download system updates, subscribe to product-specific news and view training webinars. You can also use the extranet to instant message Client Care and send us secure emails
- Client360: Log and track support cases online, via email and over the phone using our client support tracking tool. Compass enables you to manage all your support tickets in one place with automatic status notifications, auto escalation and an interactive feedback feature to help you get resolution fast
- Financial Institution Community Portal: This online meeting space for the Financial Institution Community enables our client association members to connect with peers, post specific questions and access the experiences of others who use the same software and hardware as your institution. The portal has dozens of active discussion groups organized around Fiserv solutions, functional roles and industry topics so that no matter what product you use, you'll find peers ready and willing to provide valuable insights
Have a question for us?
For more information on client resources for DNA from Fiserv, call 800-872-7882 or contact us. For support, visit Client360, or call 866-964-0121, Option 1. Client ID plus case # or passphrase required.